1-800-GOT-JUNK? Kitchener
The franchise's 2.9-star rating reflects a deeply split customer base. Those praising the crew report friendly, efficient workers who communicate well and deliver straightforward service at fair rates on straightforward jobs. However, half the reviews describe a pricing operation so chaotic and aggressive it borders on predatory: initial quotes come in $1,000+ over what competitors charge for the same work; trucks arrive already partial-full yet are billed at a higher percentage than they actually held; surcharges materialize on-site without warning; and when customers refuse inflated final bills, crew members turn hostile or cancel appointments with no apology. Beyond pricing, the franchise fails on scheduling reliability. Multiple reviewers report missed arrival windows by hours, customer service that lies about crew status, and at least one case where staff pressured a customer to cancel an evening appointment they had confirmed that morning. Named technicians like Andrew, William, Carter, and Jonathan received genuine praise for professionalism, but oversight appears minimal. The company's pricing formula and truck-capacity billing method seem designed to maximize charges after commitment, creating an adversarial dynamic the most common complaint voices as a "scam."
