Can I get a same-day appointment?

Yes. One reviewer received an estimate and pickup scheduled 3 hours after calling. However, no-shows and arrivals 2+ hours late are also documented in recent reviews.

What items does 1-800-GOT-JUNK? Kitchener accept?

Their website lists junk, furniture, appliances, mattresses, tires, televisions, e-waste, scrap metal, yard waste, Christmas trees, BBQs, and lawn mowers.

How is the price calculated?

Reviewers report pricing is based on the percentage of the truck used. However, multiple complaints state the truck arrived already partial-full, yet customers were still charged a high percentage for their items.

1-800-GOT-JUNK? Kitchener

Updated 2026-09-23 · 5,585 reviewed · 41 listed · Scored from 38 Google reviews · How we rank ›

2.9(38) 48 composite score See reviews on Google ✓ Google-verified

Junk & Clutter RemovalHoarding Cleanup24/7 Emergency Response

Services: Junk & Clutter Removal, Hoarding Cleanup, 24/7 Emergency Response
Reviews: 38
Ranking: #32 in Junk & Clutter Removal
Best for: small, straightforward loads with transparent

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-11.

What recent reviews say

The franchise's 2.9-star rating reflects a deeply split customer base. Those praising the crew report friendly, efficient workers who communicate well and deliver straightforward service at fair rates on straightforward jobs. However, half the reviews describe a pricing operation so chaotic and aggressive it borders on predatory: initial quotes come in $1,000+ over what competitors charge for the same work; trucks arrive already partial-full yet are billed at a higher percentage than they actually held; surcharges materialize on-site without warning; and when customers refuse inflated final bills, crew members turn hostile or cancel appointments with no apology.

Beyond pricing, the franchise fails on scheduling reliability. Multiple reviewers report missed arrival windows by hours, customer service that lies about crew status, and at least one case where staff pressured a customer to cancel an evening appointment they had confirmed that morning. Named technicians like Andrew, William, Carter, and Jonathan received genuine praise for professionalism, but oversight appears minimal. The company's pricing formula and truck-capacity billing method seem designed to maximize charges after commitment, creating an adversarial dynamic the most common complaint voices as a "scam."

Praised for

polite and professional crew
quick service when it works
easy booking process
reasonable pricing on small jobs

punctualresponsive-communication

Best for: small, straightforward loads with transparent

Where this business shines

same-day service available
wide range of item types accepted
easy online or phone booking

Worth knowing

Named crew members Andrew, William, Carter, Jonathan, Owen, and Denton all received individual praise for professionalism and speed
Same-day appointments offered within hours of initial call
Prices cited in reviews range from $30 (rejected) to $1,400 (disputed); $170-202 for basic mattress/box spring removal
Two-hour late arrival and no-show incidents documented
Truck capacity billing method disclosed in reviews shows disputes over what percentage of truck was actually used

How it compares

Rated 2.9 against a 4.79 average across the 33 junk & clutter removal businesses listed here.
Has more Google reviews than 43% of the businesses in this directory.

What earned this score?

Scoring Method

Star rating 8

Review volume 69

Review recency 100

Review sentiment 34

Profile completeness 75

Verification 30

Rating breakdown

Common questions

Can I get a same-day appointment?: Yes. One reviewer received an estimate and pickup scheduled 3 hours after calling. However, no-shows and arrivals 2+ hours late are also documented in recent reviews.
What items does 1-800-GOT-JUNK? Kitchener accept?: Their website lists junk, furniture, appliances, mattresses, tires, televisions, e-waste, scrap metal, yard waste, Christmas trees, BBQs, and lawn mowers.
How is the price calculated?: Reviewers report pricing is based on the percentage of the truck used. However, multiple complaints state the truck arrived already partial-full, yet customers were still charged a high percentage for their items.

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